Q) What is Your Experience?
A) Our founder Johnathan Rubinsky has been working on PCs since he was 14 years old and is a CompTIA A+ Certified Professional Computer Repair Technician. Also JSR-Tech is a Microsoft Registered Partner. Currently all JSR-Tech Repair Technicians have been, or are apprentices of Johnathan's.
Q) Can you fix my PC if it is still under warranty?
A) Yes, if it's a software issue. No, if it's a hardware issue. If you PC is still under warranty it is recommended that you return to the OEM "Original Equipment Manufacture i.e. HP, Dell" for a free, or low cost repair. However If the OEM refuses to repair your system or wants to charge you for a full price repair, we understand that most OEM servicing can be expensive and timely so in that case we are more than happy to help you, just understand in most cases once we open your system it is no longer covered under your manufactures warranty. Note we do not deny any one service we just recommend you return to the OEM to try to save you money, Also If your system is from a rent-to-own company we can't work on you PC at all until it has been payed off.
Q) What types of Computers do you work with?
A) All modern PC's. Computers capable of running Microsoft Windows 98SE and higher, and Apple Mac OS X "10.4 and higher".
Q) How do I order a Built-To-Order PC?
A) Call or E-mail us to set up an appointment. "Why?" So that we can meet with you and customize the PC to fit your specific needs.
To call: 1 (717) 207-8433 or 1 (888) 317-3679 To e-mail: support@jsr-tech.com or support@myjsrtech.com
Q) What is your Service Area?
A) Currently our service area is limited to Columbia, PA & Lancaster, PA. If your a resident of Lancaster please e-mail brad@jsr-tech.com for local service, otherwise you can call 1 (717) 207-8433 | 1 (888) 317-3679 or email support@jsr-tech.com | support@myjsrtech.com
In home setup, and support is only available to residents of Columbia, PA.
Columbia, PA 17512Google Map
Q) Do you Provide Data Recovery Services?
A) Yes, we provide basic data recovery solutions as long as there is no physical damage to the hard disk drive.
Q) What is Your Policy Regarding Data Privacy?
A) We take your privacy seriously, and your concerns are important to us. When preforming data recovery all personal data (Documents, Pictures, Music, etc...) is encrypted using standard AES encryption with open source TrueCrypt, the password will be e-mailed to you or if not available handed to you in a sealed envelope, and the recovered data will be on a CD or DVD along with a copy of TrueCrypt and a PDF with instructions. (adobe acrobat reader is required for viewing PDF documents.)
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