** Remote Desktop Support requires active internet connection, and the PC must be able to boot and access the internet. And must be prepaid and scheduled at least 24 hours in advanced at this time. dose not have to be a desktop PC it can also be a laptop Mac or PC via GotoAssist Express. * System repair per hour/3 hour blocks include software based repair and hardware troubleshooting and virus/spyware removal, it dose not include reformatting or OS recovery. In the event that the final solution is reformatting the PC and restoring the OS you will only be charged for reformatting and OS restore and not both services. *** Data transfer is free with a new custom PC. **** Basic hardware Troubleshooting for a repair estimate is always free! |